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New Contributor
uriel_ofir
Posts: 5
Registered: ‎04-03-2013
My Device: bold 9700
My Carrier: orange

Missing pics/vides files from device

Hi.

I don't know how does it happen but when I search my pics and videos on the media folder I don't find it, but when I send it to someone via whatsapp it appears. Can someone tell me what's the problem with my device and how do I fix it?

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New Contributor
uriel_ofir
Posts: 5
Registered: ‎04-03-2013
My Device: bold 9700
My Carrier: orange

Re: Missing pics/vides files from device

someone, please help!!!!!!!

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Missing pics/vides files from device

Hello uriel_ofir

 

Welcome to the forums. 

 

Are the images stored on the BlackBerry Device Memory or are they stored on a media card? If they are on the media card try connecting to a computer and transfer all the images to the computer to see if you are able to see them all or if some are missing. Let us know how it goes. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
uriel_ofir
Posts: 5
Registered: ‎04-03-2013
My Device: bold 9700
My Carrier: orange

Re: Missing pics/vides files from device

hi, thanks for answering.

all the files are on the bleckberry device memory. when i connected the device to the computer i was able to see all the files but when i search for it on the media folder i cna't see them at all.

maybe the device is defined to show only the files on the media card? does that can be? if it does, how can i change it? or maybe it's an other problem?

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Missing pics/vides files from device

Hello uriel_ofir

 

I would suggest you copy all the files from the device memory to your computer. Once you verify they are all on your computer delete them from the device memory. Now from within the camera application hit the menu key and you will see Store Pictures, change this option to Media Card, now go into the video camera application and do the same steps. 

 

Let us know if the video are now storing on the media card. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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