BlackBerry® Bold™

[Charlesty]

My phone connects to another mobile network that I do not use all day long.

I have a "Digicel" SIM card but all day long the signal drops when I go I see the mobile network i see "Natcom", an another provider. It connects Natcom while I do not use this service here. I've selected the manual connection but the problem persists.
What should I do please?

[JSanders Resident Expert]

Why do you have Verizon entered as your mobile provider, here?

[Charlesty]

It is a gift, it was purchased on Verizon but I live in Haiti.

We have 2 mobile network in Haiti: Digicel and Natcom. I have a Digicel SIM card, it is with this company that I subscribed. But the phone connects automaticallyon

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JSanders wrote:

Why do you have Verizon entered as your mobile provider, here?

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Natcom, no matter what I do.
thank you

[tanzim · Accepted solution]

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Charlesty wrote:

It is a gift, it was purchased on Verizon but I live in Haiti.

We have 2 mobile network in Haiti: Digicel and Natcom. I have a Digicel SIM card, it is with this company that I subscribed. But the phone connects automaticallyon

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You should this issue to your mobile service provider. It may happen that your service provider has roaming agreement with Natcom and the place, where you belong/visit, Natcom signal strength is stronger then Digicel. Report this issue to your service provider immediately.

[Charlesty]

Thank you for your suggest tanzim

the problem is i'm an haitiant and i live in Haiti, I can't contact Verizon mobile, may be the person who bought the phone. I'm going to talk to him about and see what she can do for me.

You don't think this problem can be solved if i put on "off" in the mobile network the  "while roaming" and also the "data service"?

[JSanders Resident Expert]

Verizon is not your mobile provider, DigiCell is.

That's who you need to contact.

[Charlesty]

i already contact them but they told me that they can't do anthing, to go to in a home repair with.

Done, barely a week since I received the phone and already this problem with the signal. I do not know how many calls I missed because of this

[JSanders Resident Expert]

You're gonna miss a lot more calls using a device not intended for your home network.