03-09-2010 04:58 PM - edited 03-09-2010 05:11 PM
I have a Bold 9000 on the AT&T network running v126.96.36.1994. I'm having a problem with the Mute button (on top). I use the button to put the device into sleep/hibernation/whatever. I have had this problem with three devices (all 9000's) and have had each replaced because I was told that it was a hardware error by the AT&T rep. However, I have done some testing on additional devices (corp. environment) and have been able to reproduce the issue, or more accurately stated, I have been able to observe the issue occurring on each device in my test group over time.
Basically, when the device is new, the button works very snappy. Over time, looks like 2-3 months, the button begins to show intermittent issues and takes longer and longer being held down to activate the function (starting or sleeping). Eventually, this function has quit working on every device I've tested (out of the box devices with no apps beyond the delivered ones installed). Removing the battery repeatedly and on a regular schedule of once a week has not had an impact on the issue during testing or in Prod. Being new to supporting these devices I looked around and did some searching but haven't found a solution that has worked for our situation. Any help would be greatly appreciated. TIA, CJ
04-11-2010 10:13 PM
Strange mine has never done that.
I remember reading an article about it thought that they were going to stop having that button enter/exit standby though.
07-19-2010 07:00 AM - edited 07-19-2010 07:00 AM
Found a solution to remove the corrosion on the mute button contacts using a bit of ACF-50 penetrating lubricant. It now works perfectly every time, ending weeks of frustration.
07-26-2010 09:12 PM
Yeah, sadly this is a known and common problem with the Bold 9000. The problem seems to become more widespread because of OS 5.x – which requires use of the otherwise rather low-traffic button.
The only thing you can do is keep calling AT&T / whomever for a replacement while you are still under warranty – but once you are out of warranty you will be stuck with a broken phone that you can’t un-lock.
10-18-2011 07:40 PM
I have been having this problem and losing my mind about it. Love my phone and don't want to change it. Took some r22 stabilant (contact enhancer and put it directly on the button, pressed it a few times and presto, work better than I remember it ever working. I will let you know if any further problems occur as per putting liquid on my phone. But so far so good.
01-14-2012 05:28 AM
U can download a app called ultimate lock. install it, it simply lock BB by press the app logo, slide by trackball to unlock the BB. no mute key needed. I am using it now.