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Contributor
Posts: 21
Registered: ‎05-03-2013
My Device: BlackBerry Bold 9790
My Carrier: 3

Re: My 9790 has a media card problem (I think)

The device came locked to vodaphone but I have since unlocked it to all networks to be used on '3'. I have got access to a windows laptop and I'll try it soon.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: My 9790 has a media card problem (I think)

You will need to download the Voadfone software (you can access it here) then follow the clean load instructions in KB11320

 

Let me know how the reload works. 


-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
Posts: 21
Registered: ‎05-03-2013
My Device: BlackBerry Bold 9790
My Carrier: 3

Re: My 9790 has a media card problem (I think)

The problem is back...
Highlighted
Contributor
Posts: 21
Registered: ‎05-03-2013
My Device: BlackBerry Bold 9790
My Carrier: 3

Re: My 9790 has a media card problem (I think)

Also I don't know if this is at all relevent but when I restart the phone, at about two thirds through it hangs for about a minuite, then continues to move along, very strange.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: My 9790 has a media card problem (I think)

If the software reload failed to correct the issue then it's recommended you contact your point of sale for hardware repair options.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!