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New Contributor
niusha
Posts: 4
Registered: ‎01-15-2013
My Device: Bold 9780
My Carrier: MTS

My BB 9780 doesn´t see any sim-card

Hi guys,

 I don't know whats happened but my phone doesn´t see any sim-card. All services of bb continue working but in *none* mobile network. 

Do you have some ideas?

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My BB 9780 doesn´t see any sim-card

 


niusha wrote:

Hi guys,

 I don't know whats happened but my phone doesn´t see any sim-card. All services of bb continue working but in *none* mobile network. 

 


Hi niusha

 

Welcome to BlackBerry Support Forums

 

 

Is your device working earlier ? from where you get that device is it new or an used one ? 

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New Contributor
niusha
Posts: 4
Registered: ‎01-15-2013
My Device: Bold 9780
My Carrier: MTS

Re: My BB 9780 doesn´t see any sim-card

Yeah, it was working during 1,5 year without any problems. I bought a new one.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My BB 9780 doesn´t see any sim-card


niusha wrote:

Yeah, it was working during 1,5 year without any problems. I bought a new one.


Hi niusha

 

 

You mean only BlackBerry Internet services are not working ?In that situation have you call your service provider to know about the issue ?

Meanwhile  try a battery pull restart , also try removing  and re-inseting your SIM card .

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New Contributor
niusha
Posts: 4
Registered: ‎01-15-2013
My Device: Bold 9780
My Carrier: MTS

Re: My BB 9780 doesn´t see any sim-card

No, internet sevices are working. But nobody can call me and I can´t call anybody. Looks like I don´t have covering of any operator. 

At first I thought  that´s smth happened with sim card but I inserted it in other phone and it works. So I tried everything 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My BB 9780 doesn´t see any sim-card


niusha wrote:

No, internet sevices are working. But nobody can call me and I can´t call anybody. Looks like I don´t have covering of any operator. 


Hi niusha

 

 

                     You mean you are able to use BlackBerry Services like BBM, Facebbok  ,Emails etc, but you are not allowed any Voice level services ! In that situation I think it might happen unless you have any  Software or a Hardware issue within your device , So to rule out any Software issue you can try reloading your Device Software but  if that fails then you have to Contact any repair shop  for further help . You can refer to this Knowledge Base to reload your device software :

 

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software

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New Contributor
niusha
Posts: 4
Registered: ‎01-15-2013
My Device: Bold 9780
My Carrier: MTS

Re: My BB 9780 doesn´t see any sim-card

Thank you very much for advice prince2012, I´ll try to reload my BB.

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