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New Member
Posts: 1
Registered: ‎11-20-2012
My Device: bold 9790

My BB get stuck during the saving when I try to move from Os7.0 to 7.1

when the data saves during the upgrade process, the communication stop when it is trying to save smart card option.  I 've let it go until my battery was discharge even if it was plugged to my laptop...  I tried it many times....  If I unplug the device cause I'm fed-up to wait, my battery become very hot and discharge very fast......   What could be the problem ????

 

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: My BB get stuck during the saving when I try to move from Os7.0 to 7.1

Hello Patrickperigny,

 

Welcome to the forums. 

 

Have a look at this article regarding the issue you are having. 

 

"Error backing up databases" message is generated at Smart Card Options database when backing up the...

-SR

 

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