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New Member
sandeepvig1990
Posts: 3
Registered: ‎06-29-2012
My Device: 9900
My Carrier: Teleworld

My BB9900 is restarting itself.. at least 5 times a day..

i got new phone, since i updated my software to os 7.1 from os 7, my phone reboot itself.. and its annoying too

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My BB9900 is restarting itself.. at least 5 times a day..

Hi and Welcome to the Community!

It sounds perhaps that the OS did not cleanly install...a clean reload of the OS would therefore be recommended. From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
sandeepvig1990
Posts: 3
Registered: ‎06-29-2012
My Device: 9900
My Carrier: Teleworld

Re: My BB9900 is restarting itself.. at least 5 times a day..

thanks a lot... it hepled me a little, now m checking if this problem doesnot occur anymore... regards

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My BB9900 is restarting itself.. at least 5 times a day..

So, for the benefit of the others on this community forum, what did you do? Re-install your OS cleanly? Something else? This site is a growing database of problems/solutions...only with accurate solutions can that growth be facilitated.

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
sandeepvig1990
Posts: 3
Registered: ‎06-29-2012
My Device: 9900
My Carrier: Teleworld

Re: My BB9900 is restarting itself.. at least 5 times a day..

as i have mention, i have tried this but still my phone is rebooting again and again.. what to do now?

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My BB9900 is restarting itself.. at least 5 times a day..

Hello again. Sorry, but in your post 3, you seemed to say things were OK ("it helped me"), now you say things are not good? Can you describe completely what you actually attempted. Complete description, please, so that we can be sure exactly what you did.

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.