Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Visitor
aeropierre
Posts: 1
Registered: ‎09-28-2012
My Device: Bold 9000
My Carrier: bouygues

My Blackberry Bold 9000 do not switch operator when traveling in Europe

My bold 9000 refuse to change operator when traveling through europe.Work perfect only in France with "Bouygue"

There is no access in the menu to authorize the change of operator...I have the latest upgrade software 6.1....

What to do ???

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry Bold 9000 do not switch operator when traveling in Europe

[ Edited ]

Hi and Welcome to the Community -- and apologies for the delayed reply

Please check with your mobile service operator to ensure that the function you are attempting is allowed via your service plan from them. If you are keeping your home-network SIM in your BB, then your service plan from your home provider must enable this function. If you are attempting to use a different provider SIM as you travel, then you must ensure that your BB is unlocked so that other SIMs can function in it:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.