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New Contributor
gitadimarsandy
Posts: 3
Registered: ‎07-09-2010
My Device: BlackBerry® Bold™ 9700 smartphone
My Carrier: XL Indonesia

My Blackberry Bold 9700 always restart

Why my BB suddenlu always restarting?

 

So, the progress bar is only 3/4 and then white blank screen then go back restart...and repeat the progress bar...

 

this occured when i tried to clear group chat, then suddenly white blank screen appeared and then restart but never complete the restart sequence.

 

i already unplugged the battery but it dont solved the problem.

 

Need your advice of this guys.

 

So sorry i cant give you the information regarding OS  version, carrier etc since i cant check the status during this problem.

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JSanders
Posts: 84,445
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry Bold 9700 always restart

Try leaving the battery out for a full 5+ minutes, and replace.

 

Let us know what happens.




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New Contributor
gitadimarsandy
Posts: 3
Registered: ‎07-09-2010
My Device: BlackBerry® Bold™ 9700 smartphone
My Carrier: XL Indonesia

Re: My Blackberry Bold 9700 always restart

Dear J Sanders...

 

i already try to unplugged the battery for about 1 hours and plug it again but still not resolved the problem.

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JSanders
Posts: 84,445
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry Bold 9700 always restart

try this:

 

If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and hopefully you will be well on your way to getting your Blackberry back to life.  Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
gitadimarsandy
Posts: 3
Registered: ‎07-09-2010
My Device: BlackBerry® Bold™ 9700 smartphone
My Carrier: XL Indonesia

Re: My Blackberry Bold 9700 always restart

Sanders,

 

so i do those step with my blackberry power off?

but everytime i plug the battery, the blackberry always on but restart repeatedly.

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JSanders
Posts: 84,445
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry Bold 9700 always restart

It is worth a try, in step 4, hitting next just before it restarts




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
twinclue
Posts: 1
Registered: ‎10-26-2010
My Device: BlackBerry Bold 9700
My Carrier: Maxis

Re: My Blackberry Bold 9700 always restart

I had the same problem whereby my Bold 9700 suddenly failed to reboot by always restarting itself, and the progress bar never got to run it's full course before it restarted again.

 

Not sure what's the root cause, but the method taught in this thread really works!

 

Thanks guys!

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New Contributor
Angeldaze
Posts: 3
Registered: ‎12-18-2010
My Device: BB Bold 9000

Re: My Blackberry Bold 9700 always restart

Hi,

 

But after performing that step did you loose evrything on your device ? Cause I am doing the same process but it looks like it is installing all programs again.

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New Contributor
Angeldaze
Posts: 3
Registered: ‎12-18-2010
My Device: BB Bold 9000

Re: My Blackberry Bold 9700 always restart

After I performed all instructions it looked like my device lost all the data and re installed everything. It switched on but evrything was lost !!!!!!

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Visitor
daz_dz2007
Posts: 1
Registered: ‎01-29-2011
My Device: Bold 9700

Re: My Blackberry Bold 9700 always restart

Hi Broo....

 

Thanks for your help, I have same Problem with my Bold 9700.

but its already normal even all my app installed was lost..

but its ok.

the question is, why its happen every I replaced the battery ?

 

need your advice.....

Thanks.

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