05-12-2013 09:34 AM
Ive had my BB Bold for over a year now. I turned it off 3 weeks ago fine, then the next day it wouldn't turn on with no light. Ive tried EVERYTHING. It is not being reconized with my computer, it wont charge, nothing. Ive had the battery out for 3 weeks now and being trying every solition possible but i have had no luck. I might need to update my software but i cant as it is not letting me connect to my computer which is where i would get it from, please help!
05-12-2013 01:56 PM
Welcome to Support Forums
Are you sure your Battery is fully charged , Or have you try another BlackBerry Battery ? Doind this will reveal if the problem is within your Battery or the device itself , If you notice that the problem is within your device then try reloading the Device OS , but as your device is not recognized when connected , so follow this KB to reload the OS :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader