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New Contributor
abrar93
Posts: 8
Registered: ‎12-05-2012
My Device: Bold 9700
My Carrier: giffgaff

My Blackberry dies suddenly!

 

Hi

 

My blackberry device dies suddenly even when its fully charged. It closes and then I need to plug it and charge it so it opens.

I don't use unusual applications

I just use ( whatsapp, blackberry messenger and browser), when pressing the bb icon, I don't have other opening programs

I started to have this problem when I came to UK from my country (Oman). I did change my battery with my friend before I came.

 

I bought another two batteries and try them in order to solve this problem but this didn't work.

Its now approximately 3 months since I came to UK. 

 

Hope you can help me because I'm really tired it closes everyday although I charge it every night.  

 

 

Thanks,, 

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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry dies suddenly!

What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", or v.5.x.x.xxx", What is yours?




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New Contributor
abrar93
Posts: 8
Registered: ‎12-05-2012
My Device: Bold 9700
My Carrier: giffgaff

Re: My Blackberry dies suddenly!

 

Hi

 

V5.0.0.442 (Platform 5.1.0.121)

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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry dies suddenly!

I would suggest wiping your device completely and reloading the OS.

 

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
abrar93
Posts: 8
Registered: ‎12-05-2012
My Device: Bold 9700
My Carrier: giffgaff

Re: My Blackberry dies suddenly!

Sorry but the first link is not working. Do you mean I have to change the software of my phone? do I have to backup my bb messenger list, contacts and everything in my memory card?
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New Member
Nt4peace
Posts: 3
Registered: ‎12-05-2012
My Device: Bold 9930
My Carrier: Verizon

Re: My Blackberry dies suddenly!

I am having the exact same problem. It started after I updated to the most recent OS last week. One second the battery is full and then I get the "Battery is too low for radio use" Sometimes the battery icon doesn't show that it's almost dead. When I plug it in to charge it goes back to full battery within mintues. It's getting REALLY frusrtrating!

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New Contributor
abrar93
Posts: 8
Registered: ‎12-05-2012
My Device: Bold 9700
My Carrier: giffgaff

Re: My Blackberry dies suddenly!

Yes me too, sometimes when i charge it it becomes fully charged within minutes!.
sorry but can I know which OS did you upload? and which OS did you used to have before?
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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry dies suddenly!


abrar93 wrote:
Sorry but the first link is not working. Do you mean I have to change the software of my phone? do I have to backup my bb messenger list, contacts and everything in my memory card?

That link is working for me.

 

You don't have to change the software on your phone, you can reload the same you have now.

Yes you should ALWAYS back up your device weekly and before any major software upgrades.

 

Do this first though:

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. Do this again 2x in the next couple of days.

It could be your on-device battery meter is not agreeing with your actual battery charge level, and doing the above should help regulate the on-device meter.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
Nt4peace
Posts: 3
Registered: ‎12-05-2012
My Device: Bold 9930
My Carrier: Verizon

Re: My Blackberry dies suddenly!

I updated to the newest 7.1 bundle 2123 (v7.1.0.755) from an older 7.1 version.

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New Member
Nt4peace
Posts: 3
Registered: ‎12-05-2012
My Device: Bold 9930
My Carrier: Verizon

Re: My Blackberry dies suddenly!

I will try your suggestion of removing the battery while device is still charging. I hope it works. I'll get back to you in a couple of days.

 

Thank you!

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