02-01-2013 11:54 AM - last edited on 02-02-2013 03:23 PM by matthewyongkim
To whom it may concern,
02-02-2013 03:22 PM
Hi and Welcome to the Community!
First off...this is a user-to-user community, so no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user. Further, this forum is not a channel for any formal communications with, escalations to, nor support from BlackBerry for anything whatsoever.
So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if they may have so far been unwilling to help you to your satisfaction. You need to escalate with them, to higher levels of their management, and even into BlackBerry if they need to.a poor reputation. But you have no free path by which to bypass them for anything about this situation as your contract is solely between you and them...technically, you have no contract at all with BlackBerry.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: