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eve9790
Posts: 5
Registered: ‎04-11-2013
My Carrier: O2
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My Blackberry will not complete the back up in the Blackberry Desktop Manager

I have been having problems with my blackberry as it has been crashing every few minutes. I want to take it back to the shop but I need to back it up and it will not complete the back up. What do I do? I don't want to lose all my contacts and messages!

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prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: My Blackberry will not complete the back up in the Blackberry Desktop Manager

Hi eve9790

 

Welcome to BlackBerry Support Forums

 

 

Can you confirm particularly at which stage your device struck during a backup ? Is the smart card option or something else .

 

You can also perform a selective backup , have you tried that .

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eve9790
Posts: 5
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Re: My Blackberry will not complete the back up in the Blackberry Desktop Manager

It is the smart card option
no because I would rather back it all up
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prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: My Blackberry will not complete the back up in the Blackberry Desktop Manager

Hi eve9790

 

 

            OK then try this : Connect your device and run BlackBerry Desktop Software for windows , In desktop Software Click on Devive > Delete Data > Choose Selected data > Scroll down to Social feed Database > Mark it and and click on Delete . Once that Database is deleted try to perform a full backup. it may work .

 

KB29522 : "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

 

Try it and let us know.

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eve9790
Posts: 5
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Re: My Blackberry will not complete the back up in the Blackberry Desktop Manager

Okay,

Also I can't seem to back up my contacts. I think they may be synced to my email. If they are backed up onto my email am I guaranteed to get them onto my new phone or should I take them off the email and back them up? If so how do I do that?

 

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Elite II
prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: My Blackberry will not complete the back up in the Blackberry Desktop Manager


eve9790 wrote:

Okay,

Also I can't seem to back up my contacts. I think they may be synced to my email. 

 


Hi eve9790

 

First trun off  wireless Contact Sync. , for that Open your Address book or Contacts - press the menu key  > Options > Contact list ( your email id ) Click on it - then on that screen Unmark Wireless Sync then save.

 

KB22430 : How to enable or disable wireless contact synchronization with BlackBerry Internet Service

 

After that you can try backing up your contacts. 

 


eve9790 wrote:

 If they are backed up onto my email am I guaranteed to get them onto my new phone or should I take them off the email and back them up? If so how do I do that?

 


If you have sync and stored your contacts with any email account , then if you reconfigure that particular email account  in your new device then  you can .

But have you tried to perform those steps that I already suggested , first disable wireless sync then perform a full backup after deleting those social feed database. 

 

 

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