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Contributor
courtj_stone30
Posts: 14
Registered: ‎04-10-2013
My Device: curve 8520

My Bluetooth And Wifi Wont Turn On?

Hi, I have a blackberry curve 8520 and bluetooth and wifi never turns on. I go on bluetooth I try to enable it and nothing happens it just says at the top of my screen "bluetooth disabled" and its basically the same with wifi.

Can anybody help me please??
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: My Bluetooth And Wifi Wont Turn On?

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Otherwise, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!
Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
courtj_stone30
Posts: 14
Registered: ‎04-10-2013
My Device: curve 8520

Re: My Bluetooth And Wifi Wont Turn On?

Thankyou for replying, but I've tried the battery pull out plenty of times, I've even left the battery out all night then stuck it back in in the morning its doesn't work, and I'm really confused about what you said about the safe mode, can you give me step by step instructions on how to do it please
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: My Bluetooth And Wifi Wont Turn On?


courtj_stone30 wrote:
but I've tried the battery pull out plenty of times,

Oh...you didn't reveal that earlier. So that we can avoid further redundant recommendations, can you please reveal ALL that you've already tried?


courtj_stone30 wrote:
I've even left the battery out all night then stuck it back in in the morning its doesn't work,

What doesn't work? The BB at all? Or just your originally reported symptoms?


courtj_stone30 wrote:
and I'm really confused about what you said about the safe mode, can you give me step by step instructions on how to do it please

Please click the link and read the KB...if anything confuses you, be very specific about what that is. The instructions are there, so please give them a try and ask specifically about what you do not understand. Saying what you are now saying gives us nothing to go on to try and help you...specifics from you about exactly where in that very detailed process you are confused will enable us to help you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
courtj_stone30
Posts: 14
Registered: ‎04-10-2013
My Device: curve 8520

Re: My Bluetooth And Wifi Wont Turn On?

My blackberry works fine its only bluetooth and wifi that doesn't turn on. The only thing that I've done is battery pulls that's all I know, and what link should I click to read about kb?
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: My Bluetooth And Wifi Wont Turn On?

The link included in post 2 above.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
courtj_stone30
Posts: 14
Registered: ‎04-10-2013
My Device: curve 8520

Re: My Bluetooth And Wifi Wont Turn On?

I can't see it
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: My Bluetooth And Wifi Wont Turn On?

Oh? Up in Post 2, you don't see this?

 

Capture.JPG

 

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
courtj_stone30
Posts: 14
Registered: ‎04-10-2013
My Device: curve 8520

Re: My Bluetooth And Wifi Wont Turn On?

Do I type that kb17877 if so where?
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: My Bluetooth And Wifi Wont Turn On?

In post 2, the underlined blue text is a link...you click it and it takes you to the article, which contains the instructions.

What platform are you viewing this site on? It seems very strange that you cannot use a common URL link...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code