10-11-2012 12:14 AM
i was subscribed to BIS on my phone and after a few days the i couldn't access internet. I noticed the blackberry icon next to the 3G sign is no longer there which means i'm not accessing the service.
I called the service provider and they told to do a battery pull which i've done several times. They told me my phone isnt activated on their network but it was initially. I've also tried registering from the host routing table in the options several times but there are still no entries. i was then told to wipe the device which i did, but i still didn't get the service.
10-11-2012 11:26 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the private message.
After checking your PIN number, it shows your services are currently deactivated. Once the services are active then you will be able to use the BIS services. Contact your network service provider to get the plan active.
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10-15-2012 01:30 PM
i called them and they said it's my phone that's not activating. i've tried activating from the host routing table but the entries remain empty.
01-05-2013 08:47 PM
01-16-2013 12:24 PM