Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
sarahkme
Posts: 2
Registered: ‎01-02-2013
My Device: Bold 9790

My Bold 9790 reboots randomly!

Hi,

I got my Bold 9790 and update it from 7 to 7.1 as soon as I got it.

Since the beginning, I had been having random reboots over and over without any clear reason. It happens suddenly while texting, using BBM or WhatsApp and sometimes after a phone call, it even reboots when I am not using it at all (during the night when I'm asleep).

 

Any fixes for this issue?

 

carrier: STC

Model info and OS version: Bold 9790 - 7.1 Bundle 2039 (v7.1.0.714, Platform 9.16.0.158)

 

Apps and free space

App free space: 189.5 MB

Built-in free space: 4.8 GB

Did a battery pull fix your issue? NO

Please use plain text.
Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780

Re: My Bold 9790 reboots randomly!

Hi,

 

Please boot your handheld in safe mode and observe for a day, whether its reboot or not..!!!

 

Share the result with us

 

Procedure to reboot handheld KB17877

Please use plain text.
New Member
Folagbade
Posts: 1
Registered: ‎01-02-2013
My Device: 9790

Re: My Bold 9790 reboots randomly!g

This problem is presently affecting my phone too.  however i don't know how to put on the phone through a safe mode. How is that being done?

Please use plain text.
New Contributor
cadorinopitecus
Posts: 2
Registered: ‎02-24-2013
My Device: Bold 9790

Re: My Bold 9790 reboots randomly!g

My Bold 9790 reboots also in safe mode.

Please help me :smileyhappy:


Folagbade wrote:

This problem is presently affecting my phone too.  however i don't know how to put on the phone through a safe mode. How is that being done?




Please use plain text.
New Contributor
sarahkme
Posts: 2
Registered: ‎01-02-2013
My Device: Bold 9790

Re: My Bold 9790 reboots randomly!

Still reboots even in safe mode. Still reboots even after updated with Desktop Manager.
Please use plain text.
New Contributor
cadorinopitecus
Posts: 2
Registered: ‎02-24-2013
My Device: Bold 9790

Re: My Bold 9790 reboots randomly!

The device reboots when I do something, or when there is a incoming call. If I do not use it and no one calls me, it doesn't reboot. It seems that it reboots when it needs to use more battery. I notice also a reduced life of my battery.

If I plug it, it does not reboot.

Do you think it could be a battery problem? Should I try a new battery?

Thanks

 

Please use plain text.
New Contributor
Rishabh-India
Posts: 2
Registered: ‎02-25-2013
My Device: Blackberry Bold 9780 (Bold 3)

Re: My Bold 9790 reboots randomly!

The Blackberry Bold series phones are all good looking phones, but functionally very bad..

Please use plain text.