Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
Amandab9375
Posts: 2
Registered: ‎03-19-2013
My Device: Bold 9900

My Bold 9900 is running really slowly I think the memory is full due to large files what can I do?

My Bold 9900 which is only about 4 months old has started perforning tasks really slowly and takes a while to do anything now, I think a message appeared about memory full, but I didnt stay on the screen long enough to understand what to do and now I can't find it again,  any ideas?

Developer
Teaboy1748
Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: My Bold 9900 is running really slowly I think the memory is full due to large files what can I do?

If your 9900 is on OS system 7.1
Try this.
Options>Device> Advanced System Settings>Blackberry Device Analyzer>Issues with Device Responsiveness
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: My Bold 9900 is running really slowly I think the memory is full due to large files what can I do?

In addition to Teaboy1748's suggestion, make sure you're doing regular battery pulls.  Your phone is going to get bogged down with a lot of clutter as time goes by.  By doing regular battery pulls (I suggest doing one a week), you'll keep your phone in top shape.

To do a proper battery pull, remove your battery while your phone is powered on then replace it.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
Amandab9375
Posts: 2
Registered: ‎03-19-2013
My Device: Bold 9900

Re: My Bold 9900 is running really slowly I think the memory is full due to large files what can I do?

Hi its not the battery that is fine.  The memory is slowing it down or it has become been infected somehow!

Developer
Teaboy1748
Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: My Bold 9900 is running really slowly I think the memory is full due to large files what can I do?

What billJ mention for you to do is to with the battery pull, A battery pull is like a hard reset for the phone, it will help gain leaked memory back.