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New Contributor
veryannoyed
Posts: 4
Registered: ‎04-06-2013
My Device: Bold 9900

My Bold 9900 loses device memory continuously. What can I do please?

My Bold 9900 loses device memory continuously. What can I do please?  I 'close' everything after I use it.   I only have one app (whatsapp). I dont get many emails.  I dont take photos or videos.  What can I do please?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: My Bold 9900 loses device memory continuously. What can I do please?

Hello veryannoyed

 

Welcome to BlackBerry Support Forums

 

Currently how much device memory you have ? Do you have a Media Card in your device !

 

Generally In a long our device any lose memory , and doing a battery pull restart is enough to recover those memory loss, you can perform a battery pull at a regular interval . Also try this KB :

 

KB14320 How to maximize battery life and free memory on the BlackBerry smartphone

 

First go through it and let us know .

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New Contributor
veryannoyed
Posts: 4
Registered: ‎04-06-2013
My Device: Bold 9900

Re: My Bold 9900 loses device memory continuously. What can I do please?

Thx for your reply but I have done all that. I do a battery pull twice a day. Any other ideas?
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New Contributor
veryannoyed
Posts: 4
Registered: ‎04-06-2013
My Device: Bold 9900

Re: My Bold 9900 loses device memory continuously. What can I do please?

Thx for your reply but I have done all that. I do a battery pull twice a day. Any other ideas? It loses memory every hour or so without being touched
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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: My Bold 9900 loses device memory continuously. What can I do please?

Hello veryannoyed

 

 

As I asked how much free memory you have , Go to Options > Device > Device and Status Information > Under hearder Device Information Check your Free Memory .

 

How much memory you're losing within hrs. ? 

 

Also as I asked  do you have any media card in your device and are you using your media card as the storage for all of your media files . A small amount of memory may leak and battery pull is enough to recover that as I stated earlier.

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
veryannoyed
Posts: 4
Registered: ‎04-06-2013
My Device: Bold 9900

Re: My Bold 9900 loses device memory continuously. What can I do please?

Thx for your reply. Yes I use a media card for al media files. After i do a battery pull the device memory is then always at around 95000000 bytes. Within about 5 to 6 hours it is down to about 45000000 bytes without me even using the phone.
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