BlackBerry® Bold™

[Ofiaich]

Hello!

I received a Bold yesterday from Vodafone UK.

Want to put Japanese on so I installed this from the Hong King site File name: 9000jEastAsia_PBr4.6.0_rel331_PL4.0.0.172_A4.6.0.190_CSL.exe

then after installng it, I deleted vendor.xml from o C:\Program Files\Common Files\Research In Motion\AppLoader

Then I plugged the bold and updated it and added the Japanese files.

The PC shows a message that I need to enter a password on the Bold, but I never set-up a password.

Now the Bold won't start up and I get a white screen with the timer icon, occasionally the screen switches off and a red light comes on! I have tried removing the battery and starting again, but same thing happens.

Any advice is much appreciated.

Oh, and yes, I am searching here and other forums for a solution !

Ofiaich

Message Edited by Ofiaich on 12-11-2008 08:42 AM

[JSanders Resident Expert]

Plug the BB back to the USB, open C:\Program Files\Common Files\Research In Motion\AppLoader and run the file "apploader.exe" and see if it prompts you for the OS reload.

If not:

You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

[Ofiaich]

Thanks very much for your very quick reply, JSanders,

I am trying one more update  and then, if it is unsuccesssful, I will follow your instructions. 

I will report back here either way!  

I have posted some PC screenshots, http://www.esato.com/board/viewtopic.php?topic=142346&start=1800 

but I think esato membership is needed to see them!

Thanks again!

update.... Previous attempt failed again, 

so now  try JL_Cmder !!

Ofiaich

Message Edited by Ofiaich on 12-11-2008 10:29 AM

[Ofiaich]

Hi,

tried all of these steps including the http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

and even had the install transferring everything to the Bold,

but afterwards the Bold displays the white screen with the rotating timer.

I am totally perplexed ! Any other advice much appreciated!

Ofiaich

[JSanders Resident Expert]

Being a brand new device from vodafone, return it immediately for a new device.

Message Edited by JSanders on 12-11-2008 02:05 PM

[Ofiaich]

Hi again,

I agree,  I will try a little more this evening..

then if no luck, Vodafone call tomorrow.  I am not sure I got JL-Cmder to work yet,  so I am trying that again,

thanks !

Ofiaich ! 

[Ofiaich]

Hi JSanders !!

I think this is going back to Vodafone tomorrow !

I want to say thianks for your time and help!

We didn't get a resolution, but we did get a solution!  Send it back!

So cudos for you !

update from what vodafone said this morning..

I never did solve the continual loop and tried jl-cmder and also javaloader from the dos prompt but could not wipe the Bold.

Called Vodafone today and was told that I was sent an BB 9000 Bold Enterprise by mistake. I didn't know there was a difference, but was told can't update the Enterprise, so that is why it has crashed!

So exchange coming on Monday afternoon ! 

Ofiaich 

Message Edited by Ofiaich on 12-12-2008 04:33 AM

Message Edited by Ofiaich on 12-12-2008 05:35 AM

[JSanders Resident Expert]

Well great. I don't think there are different versions either.

Nevertheless, enjoy.