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New Contributor
kulanzki_003
Posts: 4
Registered: ‎04-22-2013
My Device: BlackBerry Bold 9900
My Carrier: globe

My Icon on my Media folder is missing

good day.... last night i downloaded a theme and after i downloaded it... i started to freeze and it reboot by itself, after i open my phone, all the application is in home screen.... i moved the files back to its folder and i noticed all the icon in my media folder was missing... but in my media folder at my home screen i can see them complete... by the way im using bold 9900 OS 7.1 thnx....

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Icon on my Media folder is missing

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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New Contributor
kulanzki_003
Posts: 4
Registered: ‎04-22-2013
My Device: BlackBerry Bold 9900
My Carrier: globe

Re: My Icon on my Media folder is missing

Tnx a lot...
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