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New Contributor
Anyi
Posts: 6
Registered: ‎10-21-2012
My Device: Bold 9900
My Carrier: MTN

My Phone goes crazy once I step outside a building or start walking down the road

My Phone goes crazy once I step outside a building or start walking down the road. noticed it for about 2 weeks now. The selector keeps running down the phone screen as if the track pad was stuck in the down position. Once I enter a building or a car, it returns to normal.
Happened like everyday for the past 10 days. :smileysad:
I find this really frustrating. Any clues as to what might be wrong? Please help.
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New Contributor
Anyi
Posts: 6
Registered: ‎10-21-2012
My Device: Bold 9900
My Carrier: MTN

Re: My Phone goes crazy once I step outside a building or start walking down the road

It's a 9900 Bold in case u were wondering :smileysad:
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New Contributor
srome
Posts: 2
Registered: ‎10-10-2012
My Device: BlackBerry Playbook / Blackberry Bold 9790
My Carrier: Vodafone

Re: My Phone goes crazy once I step outside a building or start walking down the road

Sounds like the GPS locations service is creating problems, hence the reason it only seems to happen when you step outside, try turning it off: Options > Device > Location Settings > Location Services > change to Location Off

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New Contributor
Anyi
Posts: 6
Registered: ‎10-21-2012
My Device: Bold 9900
My Carrier: MTN

Re: My Phone goes crazy once I step outside a building or start walking down the road

Done that already, but the problem still persists.
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Contributor
ebeeP
Posts: 17
Registered: ‎09-28-2012
My Device: 9790 on os 7.1
My Carrier: MTN South Africa

Re: My Phone goes crazy once I step outside a building or start walking down the road

Is your wifi on by any chance?

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New Contributor
Anyi
Posts: 6
Registered: ‎10-21-2012
My Device: Bold 9900
My Carrier: MTN

Re: My Phone goes crazy once I step outside a building or start walking down the road

Nope. It's off.
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Contributor
ebeeP
Posts: 17
Registered: ‎09-28-2012
My Device: 9790 on os 7.1
My Carrier: MTN South Africa

Re: My Phone goes crazy once I step outside a building or start walking down the road

Geotagging  on or off?, if not then i can think of anything else that could cause this to happen

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New Contributor
Anyi
Posts: 6
Registered: ‎10-21-2012
My Device: Bold 9900
My Carrier: MTN

Re: My Phone goes crazy once I step outside a building or start walking down the road

Don't use geotagging. Don't know if I should like format my phone memory?
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Contributor
ebeeP
Posts: 17
Registered: ‎09-28-2012
My Device: 9790 on os 7.1
My Carrier: MTN South Africa

Re: My Phone goes crazy once I step outside a building or start walking down the road

Be sure to back up everything also try the following.

http://www.blackberry.com/btsc/KB16037

Simply said go into options> device > Device and Status information- type in test , it will run an app which test each and every thing of your BB. See what the result could be and we take it from there.


Also how old is your device? and are you running 7.1 os?
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New Contributor
Anyi
Posts: 6
Registered: ‎10-21-2012
My Device: Bold 9900
My Carrier: MTN

Re: My Phone goes crazy once I step outside a building or start walking down the road

It's about 7 months old...running the 7.1 OS. Lemme try what u said out.
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