07-24-2010 10:52 AM
I have a blackberry bold 9700 and i got it a few days ago and every since then ive been trying to get the wifi working.The phones unlocked by the way.
I set up the wifi fine but in manage connections i have my network in green beside my wifi and a white tick to the right and its supposed to be a green checkmark im assuming.
No matter what i do my wifi symbol wont light up white its still grey and i set up the wifi and it says it succesfully connected but still no wifi.
Is it my phone settings or my internet or my phone i dont know right now im so confused.
and i have a linksys router and im with rogers,and im new to blackberrys.
Solved! Go to Solution.
07-24-2010 11:40 AM
The white tick means you are connected to the WiFi roter.
A green check mark would indicate that you're connected to the WiFi router AND to your BlackBerry BIS data plan. Do you have this Data Plan on your mobile provider account?
If not, call them and inquire.
07-24-2010 03:12 PM
NO i dont want a data plan thats why i wanted to use wifi and does that mean if i use internet things and im home its using my wifi not my 3g phone networks internet and it doesnt cost me.. well like the billing doesnt come out throught my phone networks it comes out of my home internet?
07-26-2010 11:58 AM
Your WiFi is working.
So, you're good to go with WiFi and using ONLY the hotspot browser (Options > Advanced > Browser).
You won't get email, internet browser, BlackBerry Messenger, Maps, etc., nor any of the apps that require data from your plan. Those using WiFi will work.
08-07-2010 12:57 PM
This is confusing me so much. I have two BlackBerry phones, a Bold 9700 and a Curve 8900, that I both bought in London, England. They were under Orange network before and I had them both unlocked so I could use my other SIM cards from O2 and Vodafone. Whenever I was home, I was automatically connected to the Internet through wi-fi and the phones ran even faster and better.
Last week, I traveled from London to Manila and of course I brought both my phones with me and I immediately bought two prepaid SIM cards for both phones and the phones worked. But I got very disappointed when I found out that my BlackBerry Bold 9700 won't connect to wi-fi where I'm staying. The Curve 8900 has no problems at all as it is able to connect to wi-fi even without my UK and Philippine SIM. How is this possible? I have been trying to figure out how to connect to wi-fi but all my attempts were all in vain. As I discovered when I was figuring out why my Curve can connect to wi-fi and my Bold can't or won't, my Curve 8900 is still connected to Orange and it seems like the BlackBerry service I have in England were in "roaming" because as I saw it in Advanced Options>Host Routing Table, my Curve 8900 is connected to Orange World and has UK GPRS connections and my Bold 9700's Host Routing Table content is empty. How is this possible and what can I do to make my Bold 9700 connect to wi-fi services? Isn't it strange that my Curve 8900 is working even without SIM card and my Bold 9700 isn't?
08-07-2010 01:42 PM
08-07-2010 07:05 PM
The router settings are okay. Both the phone's wi-fi settings were activated at almost the same time with only 1-2 minutes difference and both the screen say "connected" to wi-fi and the router's or wi-fi's name appear next to the carrier's or cellular network's name. And yes, it asked for a password before I could access the Internet. This was both the case for my phones, but only one of them can really access the wi-fi without a SIM card and without a data or BlackBerry Service provided on a plan by a cellular network.
I think you are right that it has something to do with the encryption because on my BB Curve8900, the UK network Orange's settings found in Advanced Options are left stored on the phone while the BB Bold 9700 is empty.
Please help if you can.
08-12-2010 11:22 AM
I ran into the same problem. I just switched from a LinkSys router to Netgear Range Max and my BB required me to enter a Pin into the Router. Make sure you're near Netgear router because there's a button you'll need to push. First, here's what I did on my BB:
1. Select Manage Connections
2. Set Up WIFI Network
3. Scan for Networks
4. Selected my WiFi Network
5. Generated PIN
1. Log into your NetGear Admin Page. UserName: Admin - Password: Password
2. Click Add WPS Client
3. Click NEXT
4. Select PIN as Setup Method
6. Enter BB PIN
8. On the router, hold the PUSH BUTTON for a few seconds.
9. Can't remember the final step but it's either SAVE or NEXT.
Hope this helps!
10-13-2010 07:55 AM
Well I have tried Everything written on all the forum's, but still the Wifi sign is grey, there is no green check mark, and also whn I run Wifi Diagnostics there's a cross on connection.... I simply have tried everything....
I spoke to my vendor, gave me a solution which was not practical, but I will share it,
Go to Internet browser, General settings... choose hotspot browser
browser config... choose hotspot browser
it should work for ur wifi, but if one has to use GPRS EDGE service then has to change settings back to original....
I had Bold9000 earlier, and it used to work fine without changing any settings, but 9700 has its own problems....
If anyone frm blackberry can throw more light on it
10-14-2010 09:50 PM
Ok ... I am also facing the same issue with BOLD 9700.
Now I dont know if that has to do with the Zyxel router [very basic one] but a technician already visited my place with little joy.
Do I need to enter the BB PIN ? I dont see any option though.
Thanks in advance for help !