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New Member
danielbui
Posts: 7
Registered: ‎07-16-2010

My blackberry wont connect to the internet

Hi guys,

 

My blackberry bold9700 wasworking great last night.  This morning i woke up, and the internet no longer works.  I did not even turn off my phone last night . I gave it a charge and the net stopped working.

 

When i check my connection, it says i have Connection: mobile network.

 

I know i have blackberry data on this phone.  Can anyone please help me?

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Hall of Famer II
sdgardne
Posts: 46,014
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: My blackberry wont connect to the internet

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should contact your carrier for formal support.

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Member
danielbui
Posts: 7
Registered: ‎07-16-2010

Re: My blackberry wont connect to the internet

So i read all over the forums and i tried those steps.

 

 

I did step  1 and 3 and no luck.

 

Step 2 is hard because i cannot find WIND mobile on blackberrys page. I don't know how to resend service books.

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New Member
danielbui
Posts: 7
Registered: ‎07-16-2010

Re: My blackberry wont connect to the internet

One second it says internet connection: mobile network

 

next second it says not connected. either way i cannot use data.

 

thanks for help guy

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Hall of Famer II
sdgardne
Posts: 46,014
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: My blackberry wont connect to the internet

 


danielbui wrote:

So i read all over the forums and i tried those steps.


 

Pity you didn't say that up front...could have saved you some time...

 

 


danielbui wrote:

 

I did step  1 and 3 and no luck.


 

What, exactly, does "no luck" mean? Please remember that all I have to go by is what you say here -- my clairvoiance app has not been working lately. There should have been a definite result from step 1...if that did not happen, everything else is moot and you need to contact your carrier.

 

 


danielbui wrote:

Step 2 is hard because i cannot find WIND mobile on blackberrys page. I don't know how to resend service books.


 

Try Method 1 in that KB...it's how to do so from the device interface to BIS.

 

Let us know.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
danielbui
Posts: 7
Registered: ‎07-16-2010

Re: My blackberry wont connect to the internet

so i register now and nothing happens. it just says regis. sent and nothing.

 

sorry i didnt mention i tried some steps . i thought it would be different with a 9700. my bad.

 

let me try method 1 and get back to you. thanks

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New Member
danielbui
Posts: 7
Registered: ‎07-16-2010

Re: My blackberry wont connect to the internet

method one is shot because i cannot connect.

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Hall of Famer II
sdgardne
Posts: 46,014
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: My blackberry wont connect to the internet

Sigh...let's try again, shall we?

 

 


danielbui wrote:

method one is shot because i cannot connect.


I've no way on earth to know exactly what you mean by those words. I feel like I'm wasting your time since I have to pull so hard to get you to provide details. Perhaps you should just go see your carrier for formal support.

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
danielbui
Posts: 7
Registered: ‎07-16-2010

Re: My blackberry wont connect to the internet

When I connect to the email settings, It says please retry because there is no connection.  I cannot use method 1.

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Hall of Famer II
sdgardne
Posts: 46,014
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: My blackberry wont connect to the internet

So let me see if I can translate for you...

 

1) You launch the email setup app via Homescreen > Setup > Email Settings

2) It immediately responds with this exact message "please retry because there is no connection".

 

I somewhat doubt that is complete, explicit, detailed, and exact...

 

But, never mind...if the HRT didn't register, then the Service Books are moot. Contact your carrier.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.