BlackBerry® Bold™

[danielbui]

Hi guys,

My blackberry bold9700 wasworking great last night.  This morning i woke up, and the internet no longer works.  I did not even turn off my phone last night . I gave it a charge and the net stopped working.

When i check my connection, it says i have Connection: mobile network.

I know i have blackberry data on this phone.  Can anyone please help me?

[sdgardne]

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

• Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your carrier for formal support.

[danielbui]

So i read all over the forums and i tried those steps.

I did step  1 and 3 and no luck.

Step 2 is hard because i cannot find WIND mobile on blackberrys page. I don't know how to resend service books.

[danielbui]

One second it says internet connection: mobile network

next second it says not connected. either way i cannot use data.

thanks for help guy

[sdgardne]

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danielbui wrote:

So i read all over the forums and i tried those steps.

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Pity you didn't say that up front...could have saved you some time...

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danielbui wrote:

I did step  1 and 3 and no luck.

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What, exactly, does "no luck" mean? Please remember that all I have to go by is what you say here -- my clairvoiance app has not been working lately. There should have been a definite result from step 1...if that did not happen, everything else is moot and you need to contact your carrier.

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danielbui wrote:

Step 2 is hard because i cannot find WIND mobile on blackberrys page. I don't know how to resend service books.

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Try Method 1 in that KB...it's how to do so from the device interface to BIS.

Let us know.

[danielbui]

so i register now and nothing happens. it just says regis. sent and nothing.

sorry i didnt mention i tried some steps . i thought it would be different with a 9700. my bad.

let me try method 1 and get back to you. thanks

[danielbui]

method one is shot because i cannot connect.

[sdgardne]

Sigh...let's try again, shall we?

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danielbui wrote:

method one is shot because i cannot connect.

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I've no way on earth to know exactly what you mean by those words. I feel like I'm wasting your time since I have to pull so hard to get you to provide details. Perhaps you should just go see your carrier for formal support.

[danielbui]

When I connect to the email settings, It says please retry because there is no connection.  I cannot use method 1.

[sdgardne]

So let me see if I can translate for you...

1) You launch the email setup app via Homescreen > Setup > Email Settings

2) It immediately responds with this exact message "please retry because there is no connection".

I somewhat doubt that is complete, explicit, detailed, and exact...

But, never mind...if the HRT didn't register, then the Service Books are moot. Contact your carrier.