Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Beth_Robertson
Posts: 2
Registered: ‎11-21-2012
My Device: Blackberry Bold 9930

My bold went into a software update and has been backing up my data for about 5 hours. Help!

I downloaded software updates to my Blackberry Bold 9930 this morning and when I went to install it, it went into back up mode, which is has been stuck at 8% for over 5 hours. Help!

Please use plain text.
New Contributor
fs212
Posts: 3
Registered: ‎11-21-2012
My Device: Bold 9930

Re: My bold went into a software update and has been backing up my data for about 5 hours. Help!

The same exact thing happened to me! I've been stuck at 16% for 3 hours! I'm so annoyed!

Please use plain text.
New Contributor
theoceangrid
Posts: 2
Registered: ‎11-22-2012
My Device: Blackberry Bold 9930

Re: My bold went into a software update and has been backing up my data for about 5 hours. Help!

Did either of you fix this problem? I've been trying to finish this update now for the last 8 hours and I'm still stuck at 7%.
Please use plain text.
New Contributor
Wendycox
Posts: 3
Registered: ‎11-22-2012
My Device: Blackberry Bold 9790

Re: My bold went into a software update and has been backing up my data for about 5 hours. Help!

I too downloaded software 12 hours ago and now my phone is completely dead. Will not turn on at all. Unbelievable
Please use plain text.
New Contributor
fs212
Posts: 3
Registered: ‎11-21-2012
My Device: Bold 9930

Re: My bold went into a software update and has been backing up my data for about 5 hours. Help!

It finally downloaded but my phone is crashed. It won't work at all and I am extremely frustrated! I cannot use any keys, my touch screen will not work, nothing. 

Please use plain text.
New Contributor
Wendycox
Posts: 3
Registered: ‎11-22-2012
My Device: Blackberry Bold 9790

Re: My bold went into a software update and has been backing up my data for about 5 hours. Help!

Have had to take mine in for repair - luckily under warranty - not at all pleased. Obviously a corrupt download
Please use plain text.
New Contributor
jmcb13
Posts: 2
Registered: ‎11-22-2012
My Device: Bold 9900

Re: My bold went into a software update and has been backing up my data for about 5 hours. Help!

Downloaded the software update for bold 9900 8 hours ago. Still phone is still "backing up" my data stuck at 0%. Can't use my work phone in any capacity! Absolutely unacceptable RIM!

Please use plain text.