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New Contributor
Posts: 3
Registered: ‎02-13-2013
My Device: Bold 9900
My Carrier: Bell

My phone is so **bleep** slow_HELP ME!!!

Hi,

 

I have a BB 9900 that I got brand new in September 2012.  It has almost no apps on it and it is so **bleep** slow.  I keep getting messages telling me that the application memory is low.  That would explain why it is running so slowly but what I don't understand is why the application storage is so small.  I don't have that many apps.  And on top of that the internal memory seems to indicate that is has lots of free space, and the sd card is also mostly empty.  How do I fix this?  Is there a way to move the application storage to use other memory space?  Why does this phone suck so much.  I was so excited to have a brand new blackberry and now I just want to throw it out of a window.  Can someone please help me get this thing working properly?

 

Thanks.

JK

Hall of Famer II
Posts: 51,898
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone is so **bleep** slow_HELP ME!!!

Hi and Welcome to the Community!

 

Given your question, there are a few things to discuss...so please bear with me...


There are three types of potential memory on a BB: 1) Application Memory, 2) Device Memory, and 3) Media/SD Card Memory.

Application Memory -- This is the most crucial; it is the protected (not user accessible), dedicated, and fixed (in size) space that is available as the destination for the installation of applications (plus some application storage, overhead and such). You cannot touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can only install here...there is no option.

Device Memory -- This is space on your BB that you can touch to store files, pictures, media, etc. Typically, it is not terribly large, but it is available to you.

SD/Media Card Memory-- This is what it says...your SD card, for you to store files, media, pictures, etc. It can be as large as your BB OS can support...see this KB:

  • KB05461MicroSD card sizes supported by the BlackBerry device software

On some devices/OS levels, you can only see "File Free" (Options > Status), which I think is equivalent to AppMemory. On other devices, you can see all three memory usage levels (Options > Memory). Here are some guidelines to use:

  • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

It is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press blackberry_logo.jpg and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.

Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.

 

The trick with any model BB is to find the right mix of "must have" apps that fit within the available app memory of that device (which, recall, is fixed and cannot be changed in size). Further, making sure that none of the apps you select are badly behaving -- e.g., have bad memory leaks. And also making sure you fully close apps when you are done with them. In some cases, a daily batt-pull reboot is not an unusual thing at all.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎02-13-2013
My Device: Bold 9900
My Carrier: Bell

Re: My phone is so **bleep** slow_HELP ME!!!

I will try this out.  But I have to say i am severly dissappointed in the size of the application memory.  It's way too small.  Is there anyway to set where the device stores other data aside from application software?  Can I tell it to save pictures and videos to the media card?

Hall of Famer II
Posts: 51,898
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone is so **bleep** slow_HELP ME!!!

Pictures and Videos will have no affect on AppMemory -- they go to Device Memory, which is separate. But, inside of many apps (including those), you can instruct them to store their data to the SD card rather than Device Memory. But for anything that is stored in AppMemory, you cannot change where that is stored. Everything that is within one of the databases listed in this KB will consume AppMemory:

  • KB03974 BlackBerry smartphone database list

So, AppMemory must contain (and it cannot be otherwise) the OS itself, all installed apps, and all databases listed there. So the balancing act is tricky indeed.

 

There is an old saying about memory in general:

  • Question -- How much do you need?
  • Answer -- More!

Too much is never enough.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎02-13-2013
My Device: Bold 9900
My Carrier: Bell

Re: My phone is so **bleep** slow_HELP ME!!!

Can you tell me what apps that come pre-installed I can delete to make room. There are quite a few that came with the phone that I never use.  Are there any common "must deletes"?

Hall of Famer II
Posts: 51,898
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone is so **bleep** slow_HELP ME!!!

There is no common anything...each carrier "wraps" the OS with things they want their users to have, and there are other things that BlackBerry may include in the core (e.g., licensed games and such). Further, each individual user has their own set of requirements, and that is normally quite different from others. So no, I know of no common "must deletes".

 

Basically -- anything you don't use...if you can delete it, do so. If you really want it to be as clean as it can be, you would actually go the other way round...reload your OS from scratch, but leave off those things you don't need.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code