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New Contributor
ainniezulfiquar
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -
Accepted Solution

My phone keeps on rebooting

Can anyone please help me? I have downloaded the latest version of BBM lately and my device has been rebooting since then. It reboots again and again as it reaches halfway, then a white screen appears and then it reboots again. I have tried starting it in safe mode but that didn't work. Please help

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Hall of Famer II
sdgardne
Posts: 47,206
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

Hi and Welcome to the Community!

 

Regarding your attempt at Safe Mode, please clarify:

  • Did it get into Safe Mode, but the problem persisted?
  • Did it not even get into Safe Mode? If not, how many times did you try (it can be tricky to get the timing right)?


You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
ainniezulfiquar
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -

Re: My phone keeps on rebooting

It dpoesn't even get into safemode. It reboots again at the middle of the loading screen

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,206
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

OK...then the "tricks" I gave you would be your next things to try.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
ainniezulfiquar
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -

Re: My phone keeps on rebooting

Hey thanks alot :smileyhappy: It worked :smileyhappy: Thanks a ton! :smileyvery-happy:

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,206
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

Excellent! But, since this is a user-to-user community where everyone learns from everyone else, would you mind posting exactly what worked?

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
ainniezulfiquar
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -

Re: My phone keeps on rebooting

Sure ! 

  • KB27956 How to recover a BlackBerry smartphone from any state
    Quite simple it is.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,206
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

Excellent...thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.