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BlackBerry® Bold™

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New Contributor
hidalgal
Posts: 2
Registered: ‎12-09-2008
My Device: Not Specified

Name cache in address book disappearing

Hello,

 

I have a problem with a user who has lots of contacts. When he first turn the Bold on the names cache works fine and the name autocompletes. Afther a couple of days of usage it doesn't work any more. I suspected it was a memory problem and I asked the user to put the battery off and on again but the problem reappears after a couple of days.

 

Have someone else had this problem?

 

If this is a memory problem, what is the best way to solve it?

 

Thanks a lot and best regards,

 

Alfonso Hidalgo

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Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Name cache in address book disappearing

Its most likely not a memory problem, although to check that go settings/options/status and read the file free to determine that. Sounds he just needs to scroll to other objects, as the auto complete will usually generate a list of what it could be.
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New Contributor
hidalgal
Posts: 2
Registered: ‎12-09-2008
My Device: Not Specified

Re: Name cache in address book disappearing

Hello,

 

No, it is not a scroll problem. When it works it search in the address book and when the cache is "disabled" it does nothing.

 

Regards,

 

Alfonso

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