06-06-2014 05:00 AM - edited 06-06-2014 05:29 AM
06-06-2014 10:33 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support and, if they can't fix it, formal escalation to BlackBerry support.
06-07-2014 01:23 PM - edited 06-07-2014 01:24 PM
06-07-2014 01:56 PM
Is it true that Blackberry changed the way BIS is pushing emails (Push a set of messages vs. push each message)?
To my understanding nothing has changed. For legacy BIS-based email, things remain as they have always been...however, if the email service provider changed something and is now preventing BIS from receiving PUSH from the email server, then indeed it would revert to the PULL based method where BIS polls the server at intervals (max 15 minutes) for new messages needed to be brought to the device. But to my knowledge nothing at all changed as far as how BIS itself is configured.
06-07-2014 04:09 PM
06-10-2014 07:48 AM