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BlackBerry® Bold™

New Contributor
Posts: 2
Registered: ‎11-20-2012
My Device: Bold 9900
My Carrier: orange

Need help to recover mail password



On my new Bold 9900 V7.1

in France, with Orange


i'm not able to recover a mail account password


It's an account created 2 years ago on my stolen 9700,


the mail account is something@blackberry.orange.fr


I followed this steps:


From the BlackBerry smartphone with BlackBerry 6 and 7:
  1. On the BlackBerry smartphone home screen, click on Setup
  2. Click on Email Accounts
  3. Click on Internet Mail Account
  4. Highlight the BlackBerry Email account
  5. Press the Menu button
  6. Click on Edit
  7. Scroll to the bottom of the screen expand Login Information
  8. Click on Forgot Password
  9. Enter the answer to the Security Question
 10. Click on OK


--> But the message received is like:


"here is your password:"


and nothing esle...

Hall of Famer II
Posts: 51,287
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Need help to recover mail password

Hi and Welcome to the Community!

You need to ring up Orange...they control that account for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎11-20-2012
My Device: Bold 9900
My Carrier: orange

Re: Need help to recover mail password

Well, thanks,

a little patience while ;-)