09-14-2011 12:53 PM
Hey out there, I have just upgraded to the new Bold 9930 and I'm experiencing intermittent issues with the touch screen where it appears to have a mind of its own.
Specifically the cursor will randomly scroll up without user input. Sometimes it's a line or two but usually it's all the way back to the top of the content currently being displayed on the screen.
At first I thought that it was me. That is to say that I was doing something to make it happen like touching the screen with multiple fingers or other body parts but I have observed the actions with absolutely no contact with the screen so it can't be inadvertent touching.
Then I thought that it might be the screen protector I installed. I use the Invisible Shield products by Zagg so I uninstalled the screen protector and carefully cleaned the screen with a microfiber cloth but it continues to randomly scroll.
I have no apps installed other than what the phone came with and I have tried with and without a memory card installed but the random behavior continues.
By random I mean occasionally and indiscriminately in other words it doesn't happen any more or less frequently depending on whether I am in email or contacts or text messaging or any other application. It also doesn’t seem to have a cadence to it. I could go an hour or two without experiencing the behavior and have it happen twice or three times in rapid sequence.
At this point it is a nuisance issue and the device is still useable but it is worrisome and I would be very grateful for any thoughts or ideas about what might be the culprit in this case so please chime in if you have any ideas.