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BlackBerry® Bold™

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New Member
Posts: 1
Registered: ‎12-12-2012
My Device: Bold 9900
My Carrier: Entel pcs

New bbm is not working

I have a bold 9900 downloaded the new bbm with voice chat feature.

it was working fine yesterday. now people can hear me but i can't hear them back......

any idea....? Thxs a lot

Contributor
Posts: 39
Registered: ‎10-10-2012
My Device: Torch 2010
My Carrier: Vodafone

Re: New bbm is not working

hmmm...please check after reinstallation.

Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: New bbm is not working


Jsaud wrote:

I have a bold 9900 downloaded the new bbm with voice chat feature.

it was working fine yesterday. now people can hear me but i can't hear them back......

any idea....? Thxs a lot


Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.




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