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New Contributor
Posts: 4
Registered: ‎07-18-2011
My Device: Bold 9700
My Carrier: Vodafone

No Data Connection

Please help someone! Did a software update from OS 5 to OS 6 on my BB Bold 9700 but without the SIM card inserted (realised later that this update cannot be done without a working data connection) and since then I have no data connection on my phone. EDGE appears in lower case and the service provider confirms that everything is OK at there end, but everytime they try and send me a message with the settings, its not being received. I then did a software downgrade to see if it solves the problem but no luck. Pleaseeeee HELP me!

 

Thanks

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Connection

So, your 9700 is currently on which operating system?

 

Please go to your Manage Connections screen. There, is your Mobile network selected and checked?

Click on the Mobile Network Options and make certain your Data Services is turned ON.

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New Contributor
Posts: 4
Registered: ‎07-18-2011
My Device: Bold 9700
My Carrier: Vodafone

Re: No Data Connection

OS 5 at the moment. Data services is all on. Have done diagnostic tests, manually sent registration requests via Host Routing table option under advanced settings. The carrier provider can see these request being sent but I dont receive anything back.

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Connection

On your Manage Connections screen > Services Status > BlackBerry Internet Service, what is the status on this line?

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New Contributor
Posts: 4
Registered: ‎07-18-2011
My Device: Bold 9700
My Carrier: Vodafone

Re: No Data Connection

Not Connected

Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Connection


tootski wrote:

Not Connected


Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the push email functions, and addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.

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New Contributor
Posts: 4
Registered: ‎07-18-2011
My Device: Bold 9700
My Carrier: Vodafone

Re: No Data Connection

Hi.

 

Thanks for your responses.

 

I have been using a BB for while now and know that I need a data plan on my account for these services. I am facing this issue for last four days since I did the OS upgrade to 6.0 without a SIM inserted in the phone?

 

Let me know if you know of a solution.

 

Thanks

 

Highlighted
Posts: 92,650
Likes: 24,223
Solutions: 6,259
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Connection

I'd suggest that you wipe the device using BBSAK and reload the OS once again, this time with your SIM card inserted.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code