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New Contributor
emeraldeyes7
Posts: 6
Registered: ‎03-12-2012
My Device: Blackberry Bold 9700
My Carrier: AT&T
Accepted Solution

No Data Plan - Connected to Wi-Fi but No Internet Access?

Hello all!

 

I am a new Blackberry owner.  I have a Blackberry Bold 9700, and I use AT&T.  I don't have a data plan, so I chose this phone so I could use the internet while in Wi-Fi areas.  I am currently in a Wi-Fi area, and my phone says I am connected.  However, when I try to open the web browser, it says "Unable to connect to the Internet, please try again later."  Is this a common problem with a quick fix?  Any help would be GREATLY appreciated!! 

 

Thanks!

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JSanders
Posts: 84,401
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

Is your 9700 on OS5 or 6?

 

Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?

Or on OS5, Options > About




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New Contributor
emeraldeyes7
Posts: 6
Registered: ‎03-12-2012
My Device: Blackberry Bold 9700
My Carrier: AT&T

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

It's version 6.0.0.526

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New Contributor
boyfoolish
Posts: 2
Registered: ‎11-24-2009
My Device: Not Specified

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

This issue may be you (or anyone) have configured "Data Service" is Off.
You can fixi it follwing below:
- On Home Screen, you find Manage Connection icon and select it > Mobile Network > change Data Service to On > Save.

You can try it. Good luck!!!!
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New Contributor
emeraldeyes7
Posts: 6
Registered: ‎03-12-2012
My Device: Blackberry Bold 9700
My Carrier: AT&T

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

I did because I thought that if data services were activated, then I'd get charged for them.  Does the phone know to use wi-fi only when I'm connected to a wi-fi network, and to not charge me unless I access the web on 3G?

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JSanders
Posts: 84,401
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?


emeraldeyes7 wrote:

I did because I thought that if data services were activated, then I'd get charged for them.  Does the phone know to use wi-fi only when I'm connected to a wi-fi network, and to not charge me unless I access the web on 3G?


With OS6, you can't set the browser to be a HotSpot browser only. You can do that within OS5.

 

Still though, IF you are connected to a WiFi hotspot, your device will use of the browser, and that's about it, not much else. Some apps like Opera Mini and Pandora radio will work on a WiFi only connection.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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JSanders
Posts: 84,401
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

Oh , and yea, if you have Data Services set to OFF, you will get NO data, through WiFi or the mobile network.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
emeraldeyes7
Posts: 6
Registered: ‎03-12-2012
My Device: Blackberry Bold 9700
My Carrier: AT&T

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

Okay, so if I am correctly connected to the wi-fi network, it will use it instead of the 3G network?

 

Thanks for the information!  This really helps!

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Elite II
BillJ
Posts: 8,885
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

JSanders appears to be unavailable so I'll jump in with a response.
If your phone is properly connected to Wi-Fi, your phone will default to it over your network connection.


I hope that helps you. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
emeraldeyes7
Posts: 6
Registered: ‎03-12-2012
My Device: Blackberry Bold 9700
My Carrier: AT&T

Re: No Data Plan - Connected to Wi-Fi but No Internet Access?

Ok thank you!!

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