12-20-2012 02:03 PM
my phone restarted and all my material on the phone was lost. Now im not seeing any entries in the HRT and hence i cannot use the BIS even there is a service data plan on my SIM card. Can you Help me please
12-20-2012 02:16 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
12-20-2012 02:35 PM
12-20-2012 03:07 PM
so basically the phone is useless then. because my service provider says i should go to HRT and register even though the list isnt populated with any entries. I have been awaiting a registration reply for 4 days now. so i guess the phone is worth anything from here on........?
12-20-2012 03:16 PM
12-20-2012 06:36 PM
05-08-2013 04:23 AM
Apologies for jumping into an old chat, but it seemed to be the best way of raising a specific variant of this problem.
Your proposed solution steps work when "on network" and have helped me before - thanks - however I often end up with empty HRT when roaming. This is an irregular occurence and is a problem for me. Sometimes I arrive in the foreign country and all is fine, but sometimes not. My service provider in home country cannot help, because the problem is not present when on network.
Any ideas or suggestions most welcomed.
Thanks ineager anticipation.
05-08-2013 09:54 AM