02-23-2013 02:10 AM
I have just received advice on how to sort out my stray icons which was very successfull, now I've suddenly got a problem with the internet. I've read all the previous posts and solutions but none seem to work for me. The Service Status says: BB Internet Service Connect'n: Mobile Network, BB Ent. Server, not connected, all else ok. Diagnostics says: BB Regis. Yes, BB Connect Yes, ICMP Ping echo Yes, BB PIN-PIN Yes, Radio Data Activ. Yes. The Mobile Network says Data Services 'ON'
When I try to access an item on the internet I get the message 'HTTP Error 504 Gateway Timeout'.
I did a battery pull and got a strange message 'Uncaught Exeption UUID must be 36 characters long' whilst the phone was booting. Everything seemed ok except there was still no internet. Can you help me sort out this mess ??
Solved! Go to Solution.
02-23-2013 09:34 AM - edited 02-23-2013 09:34 AM
With a strong carrier signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
02-24-2013 01:11 AM - edited 02-24-2013 06:57 AM
Thanks for your suggestions but I tried all of that and nothing has changed. I still get HTTP error 504 Gateway timeout and the message 'Uncaught exception UUID must be 36 characters long' when I reboot.
Looks like I will have to go to my provider (Optus)
Amendment : The email is working OK. Access to the web is not and results in the Gateway Timeout..
02-24-2013 08:41 AM