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BlackBerry® Bold™

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dhc19
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dhc19
Posts: 1
Registered: 01-06-2012
My Carrier: at&t

Not able to get phone on

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01-06-2012 11:52 PM

Help

 

I have a Bold 9700. Every time I try and turn on the phone I get to the load page and it gets two-thirds complete, then the phone cuts out and I get the red indicator light on, then that goes and and it trys to reboot again, this repeats over and over and I've had no luck getting past this. Any suggestions?

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Forums Veteran I
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Wolf359
Posts: 1,743
Registered: 12-29-2011

Re: Not able to get phone on

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01-07-2012 12:00 AM - last edited on 01-07-2012 12:01 AM

Yikes!  If you've done a battery pull with the same results, you will have to reload your device software.

http://us.blackberry.com/support/installpc.jsp

 

If you have troubles getting the desktop manager to see the phone, try trhis:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

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