01-02-2009 04:39 AM
Please help, not able to send or receive email on my blackberry device, however whenever I am sending any email from the same account using laptop, I am receiving a email on my laptop inbox from an id which is email@example.com and the message is after the astriks
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
01-02-2009 07:45 AM
I am having the same issue. Is your provider AT&T? If so, they are currently experiencing network issues with email since 1am, 1/1/09. Hopefully they will resolve the issue soon. You can also perform a diagnostic on your phone to verify that your email is not connected.
Options> Mobile Network> Menu key> Diagnostic test> Trackball> Menu key> Run> Trackball.
01-02-2009 03:06 PM
Thanks for the message, My provider is VODAFONE now it is ZAIN Bahrain. However I did the test as advised by you where it is showing NO to my emails which are configured rest all is fine, also to my surprise I have received a email from Blackberry about device registration as email on my device. Still the email problem is not solved, should I take this service providers customer care or any other settings issues are with my phone.
Many thanks once again for your prompt reply.
01-03-2009 01:20 AM
Hi Renni and welcome to the forum.
Question, are you under BES (exchange server) or BIS (with the carrier only)?
01-03-2009 01:38 AM
Hi and welcome to the forums!
You have a setup problem in your desktop manager.
Please use this link to rectify the problem,
BifocalsPlease remember to resolve your thread.
Put the check mark in the green box that contained your answer! Thanks