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BlackBerry® Bold™

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New Contributor
renni
Posts: 2
Registered: ‎01-02-2009
My Device: Not Specified

Not able to receive any emails on Bold

Hello All:

 

Please help, not able to send or receive email on my blackberry device, however whenever I am sending any email from the same account using laptop, I am receiving a email on my laptop inbox from an id which is network@etp2109.etp.eu.blackberry.net and the message is after the astriks 

 

********************************

 

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 113
Ab8Yj58AAAAAIBAIMjU1YWY2NTQgFnJlbm5pQGN5YmVydGVjaC1tZS5jb20A3f9DvVAFQ01J
TUUDQICAgIAyAAAwQ0MwMjM5QUUrRysyAA53vpupREey3JkjAL2qYm4AGalM0D7NJQE1xRvO
X1M9NzA!
ENDETP 250134656

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Contributor
Kevin403
Posts: 35
Registered: ‎12-18-2008
My Device: Bold 9000

Re: Not able to receive any emails on Bold

I am having the same issue. Is your provider AT&T? If so, they are currently experiencing network issues with email since 1am, 1/1/09. Hopefully they will resolve the issue soon. You can also perform a diagnostic on your phone to verify that your email is not connected.

Options> Mobile Network> Menu key> Diagnostic test> Trackball> Menu key> Run> Trackball.

 

Try it.

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New Contributor
renni
Posts: 2
Registered: ‎01-02-2009
My Device: Not Specified

Re: Not able to receive any emails on Bold

Thanks for the message, My provider is VODAFONE now it is ZAIN Bahrain. However I did the test as advised by you where it is showing NO to my emails which are configured rest all is fine, also to my surprise I have received a email from Blackberry about device registration as email on my device. Still the email problem is not solved, should I take this service providers customer care or any other settings issues are with my phone.

 

Many thanks once again for your prompt reply. 

 

Cheers

 

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Contributor
Kevin403
Posts: 35
Registered: ‎12-18-2008
My Device: Bold 9000

Re: Not able to receive any emails on Bold

Speak to your customer service provider to assist in resolving, or giving you an idea as to when they can resolve the issues.

 

Your welcome

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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Not able to receive any emails on Bold

Hi Renni and welcome to the forum.

 

Question, are you under BES (exchange server) or BIS (with the carrier only)? 

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Not able to receive any emails on Bold

Hi and welcome to the forums!

You have a setup problem in your desktop manager.

Please use this link to rectify the problem,

Thanks,

 

Bifocals

Please remember to resolve your thread.

Put the check mark in the green box that contained your answer! Thanks 


 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10289&sliceId=SAL_Pub...

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
xFaisal
Posts: 6
Registered: ‎01-13-2009
My Device: Not Specified

Re: Not able to receive any emails on Bold

i have seem problem and my provider can't fix it. some ppl say you should upgrade you OS how can i do it?
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