BlackBerry® Bold™

[renni]

Hello All:

Please help, not able to send or receive email on my blackberry device, however whenever I am sending any email from the same account using laptop, I am receiving a email on my laptop inbox from an id which is network@etp2109.etp.eu.blackberry.net and the message is after the astriks 

********************************

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 113
Ab8Yj58AAAAAIBAIMjU1YWY2NTQgFnJlbm5pQGN5YmVydGVjaC1tZS5jb20A3f9DvVAFQ01J
TUUDQICAgIAyAAAwQ0MwMjM5QUUrRysyAA53vpupREey3JkjAL2qYm4AGalM0D7NJQE1xRvO
X1M9NzA!
ENDETP 250134656

[Kevin403]

I am having the same issue. Is your provider AT&T? If so, they are currently experiencing network issues with email since 1am, 1/1/09. Hopefully they will resolve the issue soon. You can also perform a diagnostic on your phone to verify that your email is not connected.

Options> Mobile Network> Menu key> Diagnostic test> Trackball> Menu key> Run> Trackball.

Try it.

[renni]

Thanks for the message, My provider is VODAFONE now it is ZAIN Bahrain. However I did the test as advised by you where it is showing NO to my emails which are configured rest all is fine, also to my surprise I have received a email from Blackberry about device registration as email on my device. Still the email problem is not solved, should I take this service providers customer care or any other settings issues are with my phone.

Many thanks once again for your prompt reply. 

Cheers

[Kevin403]

Speak to your customer service provider to assist in resolving, or giving you an idea as to when they can resolve the issues.

Your welcome

[urumilton]

Hi Renni and welcome to the forum.

Question, are you under BES (exchange server) or BIS (with the carrier only)? 

[Bifocals]

Hi and welcome to the forums!

You have a setup problem in your desktop manager.

Please use this link to rectify the problem,

Thanks,

Bifocals

Please remember to resolve your thread.

Put the check mark in the green box that contained your answer! Thanks 

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http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10289&sliceId=SAL_Pub...

[xFaisal]

i have seem problem and my provider can't fix it. some ppl say you should upgrade you OS how can i do it?