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BlackBerry® Bold™

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New Member
brijwasi
Posts: 1
Registered: ‎06-16-2012
My Carrier: Airtel India

Not able to restore phone contacts from desktop manager backup

Hi

i have a BB9780 phone. i am trying to restore the address book using desktop manage. But only email ids are getting restored. I have a yahoo.com email id and gmail id and on this phone. under select address book option i find option to select address book of Yahoo.com / Gmail.com. not a single phone number is getting copied

 

how to fix this

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Regular Contributor
AlexandraM
Posts: 72
Registered: ‎02-16-2012
My Carrier: Vodafone

Re: Not able to restore phone contacts from desktop manager backup

Are you certain that the phone numbers are there when you copy the contacts? Try restoring a local backup instead, if you have one. You will likely have one if you have created a backup using Blackberry Desktop Manager in the past. Alternatively, you can simply use a 3rd party app that can extract the backup contents for you, including the contacts. I recommend Blackberry Backup Extractor. Importing the contacts back to your device should be pretty easy too, you can use Google Sync and this should guide you in the process

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