06-16-2012 09:21 PM
Hi
i have a BB9780 phone. i am trying to restore the address book using desktop manage. But only email ids are getting restored. I have a yahoo.com email id and gmail id and on this phone. under select address book option i find option to select address book of Yahoo.com / Gmail.com. not a single phone number is getting copied
how to fix this
07-04-2012 12:21 PM
Are you certain that the phone numbers are there when you copy the contacts? Try restoring a local backup instead, if you have one. You will likely have one if you have created a backup using Blackberry Desktop Manager in the past. Alternatively, you can simply use a 3rd party app that can extract the backup contents for you, including the contacts. I recommend Blackberry Backup Extractor. Importing the contacts back to your device should be pretty easy too, you can use Google Sync and this should guide you in the process