06-14-2012 01:49 PM - edited 06-14-2012 01:56 PM
I have a Bold 9900. All of a sudden I can't see any of my contacts. After installing the latest version of the Blackberry Desktop Software I can't choose to sync my contacts in Organizer. It says it is not available. I have turned off wireless sync in Contacts on my phone.
When I go to Contacts > Menu > Options > my contact list it says I have 2,826 entries.
If I call someone by dialing their number their name appears on the phone screen.
What can I do so that I can see my contacts again?
What can I do so that I can enable syncing of my contacts via the Desktop Software?
Thank you for looking.
06-19-2012 03:33 PM
Welcome to the Support Community!
Could you provide more information please?
When you open the Address Book on your BlackBerry® Bold™ 9900 smartphone, are there no entries listed? If so, are any Address Book filters enabled? Address Book > Menu > Filter.
What happens when you try to synchronize your contacts? Do you receive a message that wireless synchronization is enabled or do you see the message "Address Book not installed"? Could you provide the full error message please?
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