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Contributor
Ms_SoSo
Posts: 19
Registered: ‎04-22-2011
My Device: Bold 9780, OS6, Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
My Carrier: Du
Accepted Solution

Not receiving Gmail emails on my BB :(

Hello :smileyhappy: Today I setup both my Hotmail & Gmail accounts on my BB Bold 9780. I received the "Activation to the Server" confirmation emails in both accounts on my BB so I assumed everything was done successfully. Wrong! The Hotmail works fine. I'm able to send & receive from the BB without any problems & receive any emails in both my inbox via hotmail.com & on my BB. The Gmail account, however is a different story. I am able to send using the Gmail account from my BB & I receive it in my inbox via gmail.com only! I have forwarded random emails from my gmail.com inbox just as a test & still only receiving in the inbox via gmail.com & not on my BB. I don't know why :smileysad: Has there been any security changes to Gmail that may be causing this problem? Any help would be appreciated as my Gmail account is my main account for business related mails therefore I always need to be connected. Thank you.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Not receiving Gmail emails on my BB :(

Hi Ms_SoSo

 

 

Please try this sequence and see if that helps.

 

1- First Register your Handheld to your Network .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Wait till you recieve registration message for each emails on your message box

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back    

 

Try it and let us know.

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Contributor
Ms_SoSo
Posts: 19
Registered: ‎04-22-2011
My Device: Bold 9780, OS6, Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
My Carrier: Du

Re: Not receiving Gmail emails on my BB :(

I did everything you suggested & it seems is was going to work, however now the hotmail isn't working :'( When i try to send an email via both accounts I'm getting a red X. Not sending at all.

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Contributor
Ms_SoSo
Posts: 19
Registered: ‎04-22-2011
My Device: Bold 9780, OS6, Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
My Carrier: Du

Re: Not receiving Gmail emails on my BB :(

Oh! I feel rather foolish now because immediately after I replied to you it started working! Please accept my apology. I guess it needed some time. Thank you so very much for your quick response & for giving me the right solution the first time around <3 Have a great day!

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Not receiving Gmail emails on my BB :(

Hi Ms_SoSo

 

 

                         Its OK. and you are most Welcome.. . . Have a nice day  :smileyhappy:

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New Member
Siphodee
Posts: 1
Registered: ‎03-26-2013
My Device: 9780 Bold
My Carrier: gmail setup

Re: Not receiving Gmail emails on my BB :(

My email account doesn't wanna open
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Not receiving Gmail emails on my BB :(


Siphodee wrote:
My email account doesn't wanna open

Hello Siphodee

 

Please try a Battery pull reboot , remove the battery while your device is Powered On wait for a min. then re-insert it back , after reboot try it again.

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New Contributor
ramsengupta
Posts: 3
Registered: ‎12-20-2013
My Device: 9300
My Carrier: Airtel

Re: Not receiving Gmail emails on my BB :(

Tried all these...says 'your device encountered a problem with the application's server...'

 

Ram
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New Contributor
ramsengupta
Posts: 3
Registered: ‎12-20-2013
My Device: 9300
My Carrier: Airtel

Re: Not receiving Gmail emails on my BB :(

it's a BB 9300...and I've tried everything, including changing IMAP/POP on my gmail account, deleting and adding the mail again on my device, but keep getting the same message...sighhhhh

 

Ram
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Not receiving Gmail emails on my BB :(


ramsengupta wrote:

it's a BB 9300...and I've tried everything, including changing IMAP/POP on my gmail account, deleting and adding the mail again on my device, but keep getting the same message...sighhhhh

 


Hi ramsengupta 

 

Welcome to BlackBerry Support Forums

 

Do you have any other email account configured on your BlackBerry ? If so .. then it is working without any issues !

 

On your device Homescreen Go to manage Connection > Service status > BlackBerry Internet Services = what is the status now ?

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