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New Contributor
Posts: 5
Registered: ‎12-30-2009
My Device: blackberry 9000

Not receiving emails

hi all,

 

I am serious need of some help. I am currently roaming in Egypt and was receiving emails up until yesterday , i am no longer able to receive mails from all my accounts pointed to my bb

 

i have cntacted my service provider who assured me that there are no restrictions or bars on my phone.

 

i have done a reboot as they have sugggested and still nothing.

 

this problem is occuring on my bold 9000. Now i am fortunate to have a bold 8900, that is picking up the smae mobile network ( Egy Mobinil).

 

i am unable to send a service book , as i am currently with O2 and this is not an option.

 

can anyone assist ....

 

help me desparate in Sharm El Sheikh !

Posts: 88,239
Likes: 23,551
Solutions: 6,073
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not receiving emails

 

Are you getting an EDGE signal on your homescreen?

Do you have a Data Plan with Egy Mobinil, or O2?

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 




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New Contributor
Posts: 5
Registered: ‎12-30-2009
My Device: blackberry 9000

Re: Not receiving emails

Hi J Sanders,

 

thanks for your response.

 

I dont have the EDGE sign on my home screen.

 

my data plan is with O2,  I have tried all that you have suggested below and still nothing. I cant seem to get an internet connection as it wouldnt allow me to connect to the net.

Posts: 88,239
Likes: 23,551
Solutions: 6,073
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Not receiving emails

So you are not connecting to O2, then in Egypt, right?

 

You must either have an international data roaming plan on O2, or you must have a BlackBerry Data Plan with the carrier to which you are connect in Egypt.

 

Once your device is connected to a data plan , you will see EDGE again, as well as emails.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎12-30-2009
My Device: blackberry 9000

Re: Not receiving emails

hi,

 

thank you for your assistance, I have spoken with my provider and i am on an international data plan, but there might be an issue with the handset, which cannot be resolved until i return to the Uk . :smileysad: