12-30-2009 06:06 PM
I am serious need of some help. I am currently roaming in Egypt and was receiving emails up until yesterday , i am no longer able to receive mails from all my accounts pointed to my bb
i have cntacted my service provider who assured me that there are no restrictions or bars on my phone.
i have done a reboot as they have sugggested and still nothing.
this problem is occuring on my bold 9000. Now i am fortunate to have a bold 8900, that is picking up the smae mobile network ( Egy Mobinil).
i am unable to send a service book , as i am currently with O2 and this is not an option.
can anyone assist ....
help me desparate in Sharm El Sheikh !
12-30-2009 07:14 PM
Are you getting an EDGE signal on your homescreen?
Do you have a Data Plan with Egy Mobinil, or O2?
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
12-31-2009 04:08 AM
Hi J Sanders,
thanks for your response.
I dont have the EDGE sign on my home screen.
my data plan is with O2, I have tried all that you have suggested below and still nothing. I cant seem to get an internet connection as it wouldnt allow me to connect to the net.
12-31-2009 03:15 PM
So you are not connecting to O2, then in Egypt, right?
You must either have an international data roaming plan on O2, or you must have a BlackBerry Data Plan with the carrier to which you are connect in Egypt.
Once your device is connected to a data plan , you will see EDGE again, as well as emails.
01-01-2010 12:26 PM
thank you for your assistance, I have spoken with my provider and i am on an international data plan, but there might be an issue with the handset, which cannot be resolved until i return to the Uk .