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New Contributor
Dayen
Posts: 3
Registered: ‎08-12-2011
My Device: Blackberry Bold 9700
My Carrier: 9700

Not working camera BOLD 9700

Hi, I was wondering if someone can help me out.

 

I get this message when I try to take pictures >>> '' COULD NOT START THE CAMERA. CLOSE OTHER APPLICATIONS AND TRY OPENING THE CAMERA AGAIN ''...

 

Basically my camera is not working and I don't know why. 

If someone had the same problem let me know pls, or if u have answers to help me out I will be glad. :smileywink:

 

My phone is Bold 2. ( 9700 )

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Not working camera BOLD 9700

Hi and welcome to the forums!

 

This issue may be caused by one of the following:

  1. There are too many open applications on the BlackBerry smartphone.
  2. There is a physical problem with the integrated camera

Try a hard reset of the device first, and let us know if the problem continues.

Thanks,

 

Bifocals


KB02141 How to reset a BlackBerry smartphone

 

KB15544 "Could not launch camera application" error appears when opening the camera on the BlackBerry smartphone

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Dayen
Posts: 3
Registered: ‎08-12-2011
My Device: Blackberry Bold 9700
My Carrier: 9700

Re: Not working camera BOLD 9700

Hi, thnx for di advice..

 

I have try the hard reset many times but the problem continue.

 

In the case of the physical problem with the integrated camera, what should I do?

Do i need my phone to be repaired by een expert, or is it something that I can do myself?

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Not working camera BOLD 9700

Hi,

If your device is still under warranty ask your provider for a new (not refurbished) device. Use the link below to protect your personal data before turning it in.

If your device is not under warranty try doing the clean reload of the device software as suggested in the article.

You can judge how difficult it is to repair a physical problem by watching some "how-to" videos on YouTube. See the link below.

Let us know how it goes!

Thanks,

 

Bifocals


KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Blackberry Bold camera fix

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
kappa246
Posts: 3
Registered: ‎09-08-2011
My Device: Bold 9700
My Carrier: Lime

Re: Not working camera BOLD 9700

Hi Dayen,

 

I haven't had the exact same problem that you've reported but i was distressed when the camera on my Bold 9700 just stopped taking photos! And to further complicate matters, it worked only in certain camera modes! (I have OS 6 installed).

After a few battery pulls – and some frustration – i decided to check out the camera settings for one of the profiles that wasn't working. Lo and behold, i discovered this setting:

 

Blackberry Key> Autofocus> Off

 

I remembered afterwards that I had turned this setting off in an attempt to try caputring multiple shots in rapid succession (to no avail, might I add :No:) about a week earlier.

After changing this setting back to: Single Shot – i was relieved to discover that my device returned to its 'normal' behaviour of taking photos in Auto mode (and Close up - these were the two settings that I tested). The video camera function was working all along and continued to work after this change.

 

I hope this helps you or someone else out there

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New Contributor
Dayen
Posts: 3
Registered: ‎08-12-2011
My Device: Blackberry Bold 9700
My Carrier: 9700

Re: Not working camera BOLD 9700

Hi Kappa246,

 

I want to let everyone know that the problemn was my camera...

I had to let them fix it by changing the camera, so now a have a new one in my BB..

 

The reason it stop working was because my BB has hit the floor 2 times.

 

Thnx everyone for their advice, I appreciate..

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Not working camera BOLD 9700

Cool! :Clap:
I'm glad you have it fixed.
Please resolve the thread so others can find your answer faster.
Thanks,

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Member
Sonnet838
Posts: 1
Registered: ‎10-10-2012
My Device: Bold 9700
My Carrier: AT&T

Re: Not working camera BOLD 9700

[ Edited ]

@Kappa: After months and months of trying to figure this out I tried your solution and it took me all of 3 seconds to fix.:smileyembarrassed:

Thankyouthankyouthankyou!

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New Contributor
kappa246
Posts: 3
Registered: ‎09-08-2011
My Device: Bold 9700
My Carrier: Lime

Re: Not working camera BOLD 9700

@Sonnet838: I'm glad my contribution has helped you out. I also admire your patience!

 

- K

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New Contributor
kappa246
Posts: 3
Registered: ‎09-08-2011
My Device: Bold 9700
My Carrier: Lime

Re: Not working camera BOLD 9700

[ Edited ]

@Dayden: I'm glad that you can now use your device in its entirety - the 9700 (and subsequent Bold models) help to make BB ownership worthwhile.

 

- K

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