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BlackBerry® Bold™

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Visitor
Anisha7
Posts: 1
Registered: ‎02-13-2013
My Device: Bold 9780

Nothing displayed on BB Screen

Hi,

 

Please help. I have Bold 9780 and its screen suddenly turned complete white and now there are some fine lines displayed on it with white background. Not even sinlge drop of water was spilled on BB. There was no external impact on it. It was low battery and then suddenly the screen turned white. I have already tried Battery reboot and updated OS to Version 6.0 Bundle 2534 but nothing seems to be working. Please suggest.

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Nothing displayed on BB Screen

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


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