If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
glassroys
Posts: 8
Registered: ‎10-27-2010
My Device: Bold 9930
My Carrier: GloMobile, Nigeria

OS 7.1 Update Freezes 9930

Hi. I just got a 9930, with OS 7.0.1702, and tried to update to OS 7.1. The update ran, supposedly, but the keypad, and touchscreen, won't respond afterwards. I tried different modules of the 7.1 OS but the result was the same. What can I do?!
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,612
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: OS 7.1 Update Freezes 9930

Over in your duplicate thread, you've got some things to try:

Please keep the discussion in that thread so that anyone who desires to help you can benefit from the complete information set that the thread will contain on your issue.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.