04-29-2013 03:33 PM
can someone help me, i left myphone for about half an hour, and when i came back to it, it was turned off (screen was black)! i tried charging it but it wouldnt work, it wont turn on or anything, what shall i do? i dont want to lose all my pictures!
04-30-2013 12:44 PM
05-01-2013 03:40 AM
I'm having the same problem!
I've tried changing the battery, using another charger, connecting to the computer(and also connecting without a battery). However, nothing worked!
it's so annoying, I need the data in my phone!
Any solutions please?!
08-30-2013 02:17 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!