07-23-2013 04:06 PM
I have just upgraded my phone & am trying to access the password keeper on my Bold 9900 (this is my old phone). I know I am entering the correct password but i am on attempt 8/10 & it keeps saying I am wrong. The only thing that is different since the last time I accessed the password keeper is that the SIM in the phone is now deactivated. Surely this should not affect the password to this app? Any suggestions how I might be able to access this?
07-26-2013 01:54 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
The Password Keeper has a user generated password, only the user can access this information due to built-in security. There is no other way around this.
Let me know if you have any more questions.
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