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New Contributor
Posts: 9
Registered: ‎05-05-2010
My Device: Bold 9700

Password keeper: How to restore passwords from Q10 to Bold 9900

I'm moving back from a Q10 to a Bold 9900.  How do I transfer all the passwords from the password keeper? 

 

From the Bold 9900 to Q10 it was easy, I simply installed a back-up file.  Going the other way from Q10 to Bold 9900 doesn't work.

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Password keeper: How to restore passwords from Q10 to Bold 9900

Hello Snow,

 

Thank you for your question on restoring data from a BlackBerry q10 smartphone to a BlackBerry Bold 9900 smartphone.

 

Restoring a backup file from a BlackBerry 10 device to a BBOS device is currently unsupported. If you do not still have the old backup from the BlackBerry 9900 Bold, you will need to manually repopulate the entries.

 

Cheers,


-FB


 


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New Contributor
Posts: 9
Registered: ‎05-05-2010
My Device: Bold 9700

Re: Password keeper: How to restore passwords from Q10 to Bold 9900

That's not acceptable as an answer. I have been a loyal, and patient, Blackberry supporter, but if that's the best you can do, this may very well be enough to make me switch phones. I am so dissapointed. If I am to manually enter them....might as well do it on a different platform. Please confirm that this is your final answer.
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Password keeper: How to restore passwords from Q10 to Bold 9900

I think there is a Settings in Password Keeper that allows you to Import. Try that on your Bold 9900.



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New Contributor
Posts: 9
Registered: ‎05-05-2010
My Device: Bold 9700

Re: Password keeper: How to restore passwords from Q10 to Bold 9900

I searched and could not find an import function. Can I send a back-up file from my Q10 to blackberry and you would convert it into a file that I could restore with blackberry software onto my bold 9900?
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: Password keeper: How to restore passwords from Q10 to Bold 9900

So, as FozzieBear mentioned, you can't restore back to your BBOS device. 



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