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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎04-09-2011
My Device: Bold 9780
My Carrier: T-mobile

Personal Email setup

I just got a blackberry Bold 9780 from T-Mobile but can not setup my personal email.  When I choose Email account option on Setup, it shows "Your device had a problem connecting to the server". Please advice how to solve this problem?

Regular Contributor
Posts: 57
Registered: ‎04-09-2011
My Device: 9700
My Carrier: Verizon

Re: Personal Email setup

Yes this is a known issue and there is three service books you need to delete to get this issue corrected. Unfortunately I forgot the three that needs to be deleted but I believe the word click is in the word. Now to find out which service books you have you need to go to options/device/advanced system setting/service book. If you find the ones that have click in there just highlight them and hit the menu key and delete. Once you have deleted the three hit back once and choose host routing table. Then the menu key and register. That will push all the correct service books to your device. There is another way to delete those service books as well but that would require a computer with desktop software.

Hall of Famer II
Posts: 54,959
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Personal Email setup

Hi there!

Here are the steps, in order (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Occam's Razor nearly always applies when troubleshooting technology issues!

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